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Customization service
You can use our online configurator and customize your lighters right there. It's very simple! Just access the "Customize" section. You will be able to select the quantity of Clipper for each graphic directly to your cart.
No. You can customize even one Clipper lighter.
It's as simple as that. After clicking on "Customize" you will access the configurator. Here, after agreeing to our Terms and Conditions for customization, you can upload photos and add tests by composing the graphics to your liking.
After setup is complete, you will also be able to view a 3D preview of your lighter and make adjustments if needed!
Are you having trouble using our configurator? We're here to help! Call us at
+390422 22114
. We are available from 9:00 a.m. to 6:00 p.m., Monday through Friday.
Supported file types: .jpg, .png and .svg
After setup is complete, you will also be able to view a 3D preview of your lighter and make adjustments if needed!
my-CLIPPER reserves the right to reject any image. If the image you uploaded is not accepted, you will receive a cancellation notice and a full refund of your order. In case there are also non-personalized products in the order, these will also be refunded and you will have to redo the order.
The product is created using an advanced ultra-high resolution direct printing technique applied directly to the surface of the object.
Key features include:
1200 dpi resolution
Excellent abrasion resistance
Bright and vivid colors
We always advise you to use logos and images that belong to you, however, you can also use images and logos downloaded from the Internet as long as they are not copyrighted.
my-CLIPPER has a clear code of ethics that we show to all our users before they start customizing their Clipper lighters. For example, we do not accept graphics that glorify violence, have political references, or are too sexually explicit. You can read our code of ethics in full here.
Of course! You can customize as many graphics as you want in the same order. To order several graphics, configure one graphic at a time and add it to your cart.
Shipping
Shipping times vary depending on the items ordered:
Customized clippers: within 3–5 business days. Delivery times are approximate and may vary depending on the carrier and destination
Gadgets: 5-7 working days
Limited Collection: 5-7 working days
Shipping costs vary depending on the destination country. Check the table to see which rate applies.
| Country | Shipping Cost |
|---|---|
| Italy | €5,90 |
| Germany | €8,69 |
| France | €11,32 |
| Belgium | €11,41 |
| Luxembourg | €11,03 |
| Netherlands | €11,41 |
| Spain | €12,79 |
| Portugal | €13,00 |
At this time, we do not offer the option of choosing a pickup point-all deliveries are made directly to the address you indicate during purchase.
However, we are working to introduce this option in the future to give you more flexibility in managing your orders.
Sure, during checkout you will be able to indicate the alternate address.
You can track your order via the link you will receive via email once it ships.
Orders
Unfortunately, this is not possible. As soon as your order is completed via payment, it is taken in for processing to ensure the fastest possible shipment. Therefore, we ask that you make sure you are satisfied with your custom graphics before checking out.
Payments
We want to make your shopping experience as easy as possible. That is why we accept most traditional payment methods: Matercard, Visa, Visa Electron, Maestro, Stripe and PayPal are all payment circuits we accept on our site.
Security is important to us. Transactions are protected by SSL to provide you with a secure online shopping experience.
Returns and Refunds
Custom Clippers
For custom product orders, there is no right of withdrawal and you cannot return your order. Should you experience any problems after receiving your order, please report them to us and we will do what we can to help you.
Non-customized products
1. Your order is nonconforming and has problems: contact us through the form in the site, justify your dispute and send us a photo of the problem. Once we have determined that we are responsible, we will refund the full amount or proceed to send you compliant merchandise without shipping costs.
2. You have received goods different from what you ordered as per the proceeding point, please contact us through the form and send us a photo of the goods. We will send you the correct merchandise at no additional cost or you can also choose to be refunded, without receiving the merchandise again.
3. You want to return the goods because you changed your mind or you don't like
you have 14 days from order confirmation to return the goods. You will be responsible for shipping costs and must send the goods packed as when you received them to the following address: MST s.r.l. - via Marconi 7 25030 Trenzano (BS).
Before proceeding with the refund we reserve the right to verify that the goods are not damaged.
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We will get back to you within 24/48 h maximum.
