INFORMATION ON THE PROCESSING OF PERSONAL DATA RELATED TO THE COMPLETION OF THE CONTACT FORM
Identity and contact details of the data controller
FamilyBro S.r.l. hereinafter also "FamilyBro" or "Owner," with registered office at Via G. Bortolan 44, Vascon di Carbonera (TV) and contactable at the e-mail address info@familybro.com, at PEC familybro@pec.it or at the phone number 0422.22114
Data Processed
Name, email address, reason for contact, order number, message text, and any attached files. Technical data (IP address and device information) collected to protect the form from spam and automated submissions.
We recommend that you do not include in the message or attachments any information that is not necessary for the request, particularly identification documents, payment information, or health-related information.
Data Protection Officer (DPO)
The Data Protection Officer designated by the Data Controller can be contacted at dpo@familybro.com.
Purpose and legal basis
Handling of inquiries: personal data are processed for all needs related to the processing of inquiries and/or quotations.
Defensive purposes: the Owner may need to process personal data for the management of extrajudicial or judicial disputes and litigation.
| Purpose | Legal basis (common data) | Legal basis (special data) |
|---|---|---|
| A | Execution of pre-contractual measures;Legitimate interest of the Owner in responding to requests received. | / |
| B | Legitimate interest of the Owner in ascertaining, exercising or defending a right. | To ascertain, exercise or defend a right. |
Retention period
| Purpose | Storage time |
|---|---|
| A | Time required for processing of incoming requests and subsequent interlocutions (usually 6 months from the last communication received) |
| B | 10 years from the final resolution of the dispute. |
Nature of conferment and consequences in case of refusal
| Purpose | Nature | Consequences |
|---|---|---|
| A | Needed | Inability to receive the requested information. |
| B | Needed | Inability to handle litigation. |
Scope of communication
Data are processed by authorized internal staff for specific tasks and are communicated externally according to the following rules
| Purpose | Categories of external recipients |
|---|---|
| A | Website hosting provider and providers of email and support services (data processors); if the request concerns a shipment, a return, or a customized product: couriers, MST S.r.l. (returns logistics), and the configurator provider; companies within the same group and agents. |
| B | Law firms; debt collection or assignment companies; judicial authorities. |
Since the data are also processed by computer tools, they may also be visible to individuals who service/maintain such systems.
Data transfer to a third country or international organization
The use of the website’s technological services may involve the transfer of or access to personal data to countries outside the European Economic Area, including the United States. For Meta Pixel, the recipient within the European Union is Meta Platforms Ireland Limited; transfers to Meta Platforms, Inc. in the United States are governed by the EU-US Data Privacy Framework, for data and processing covered by the relevant certification and the European Commission’s adequacy decision. Information regarding Meta’s participation is available in Meta’s documentation on the Data Privacy Framework. The services used and their respective privacy policies are also described in the Cookie Policy. To learn about the recipients involved in the specific processing and to obtain information or a copy of the safeguards applicable to any further transfers, you may contact FamilyBro at info@familybro.com. The use of a service based in the European Union does not, in and of itself, preclude access or processing from third countries.
Rights of Interested Parties
The person to whom the personal data refer is granted the following rights:
Access: it is possible to know whether any processing of one's personal data is taking place, and if so, to obtain them and request a copy.
Rectification: you can request that your personal data be updated, corrected (if inaccurate), and incomplete data be supplemented.
Deletion: it is possible to obtain the deletion of your personal data when certain conditions are met (for more information contact the Owner).
Limitation: it is possible to request that data be flagged, so as to limit its processing in the future, if certain conditions are met (for more information contact the Owner).
Objection: you can object to the processing of your personal data, on grounds related to your particular situation, where the processing is based on legitimate interest or is necessary for the performance of a task of public interest or connected with the exercise of public authority vested in the Controller;
Portability: it is possible to receive in a structured format the personal data provided to the Controller and to transmit you to another controller if the processing is based on consent or contract and is carried out by automated means.
Withdrawal of consent: it is possible to withdraw consent for the purposes that required it, without prejudice to the lawfulness of the processing carried out up to that point.
The rights actually exercisable with respect to the processing activities carried out are:
| Purpose | Exercisable right | ||||||
|---|---|---|---|---|---|---|---|
| Access | Grinding | Cancellation | Limitation | Opposition | Portability | Revocation of consent | |
| A | X | X | X | X | X | ||
| B | X | X | X | X | X | ||
Requests may be sent to privacy@familybro.com or to the Data Controller’s contact information, including using the form published on the Data Protection Authority’s website. The Data Controller will respond without undue delay and, in any case, within one month of receipt; this deadline may be extended by two months in the cases provided for in Article 12 of the GDPR. Anyone who believes that the processing of their data violates the GDPR may file a complaint with the Data Protection Authority or with the supervisory authority of the EU Member State in which they reside or work, or may seek redress through the courts.
STATEMENTS:
By submitting this form, I confirm that I have read this privacy policy.
